Customer Advisor x3 - Contact Centre
Job Posted: 25 April 2024
- Contract Term: Permanent
- Location: Ryde, Isle of Wight
- Contract Type: Full or part time
- Salary: Grade 3-6, £23,114.00 to £25,979.00 per annum pro-rata (actual salary 30hrs £18,741.08 to £21,064.05)
- Industries: Administration Customer Service General Office
Customer Advisor x3 (Ref: 2024_842)
Westridge Business Centre, Ryde
Grade 3-6, £23,114.00 to £25,979.00 per annum pro-rata (actual salary 30hrs £18,741.08 to £21,064.05)
Contact: For further information or an informal discussion, please contact Cate Sheen at 01983 821000 or [email protected].
Vacancy Reference: 2024_842
Closing Date: 09/05/202
Contract Type: Permanent
Hours: x2 37 and x1 30 per week
Do you have amazing communication skills and a desire to assist people? Are you enthusiastic when dealing with a variety of enquiries? Would you enjoy working in an environment where no 2 days are the same?
If the phrase ‘can do attitude’ describes your approach, then we have the ideal opportunity for YOU!!
The Contact Centre is currently seeking Customer Advisors to join their busy team.
A cheerful personality, offering flexibility and being able to work as part of a team is essential in this environment as well as being able to remain calm when working under pressure.
You will be responsible for resolving a variety of enquiries at the first point of contact across a range of channels including phone, email, and social media.
Other aspects of the role:
- You will be the first point of contact
- Use bespoke and specific systems
- Keep customer contacts updated
- Process payments
- Signpost customers and colleagues
- Manage room bookings and visitor systems
The successful candidate must be able to demonstrate a passion for excellent customer service along with good communication, customer service, telephony, and IT skills. A minimum of 4 GCSE’s or equivalent are a must as is customer service experience, and literacy skills and, whilst not essential, knowledge of telephony systems and the Council’s CRM system would be desirable.
For further information or an informal discussion, please contact Cate Sheen at 01983 821000 or [email protected].
When you join #TeamIWC you'll receive our staff benefits package, including:
- Annual leave entitlement of 32 days p/a PLUS public holidays!
- Local Government pension scheme
- Discounted Solent ferry travel
- Island bus network discount
- Cycle to work scheme
- Staff parking permit scheme
- Discounted island sports & leisure gym membership
- National and local discounts & benefits schemes
Relocation: For some vacancies (subject to criteria) a relocation scheme of up to £8,000 may be available if you are specifically relocating to the Isle of Wight to work with us, or if you choose to commute to the Isle of Wight daily, you may be eligible to have some travel costs reimbursed.
Find out more about working for the Isle of Wight Council and living on the Island here.
The Isle of Wight Council protects its employees from discrimination and this is supported by the Unacceptable Behaviour Policy, Employee Code of Conduct and Behaviours Framework. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.
The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via [email protected] if you would like to receive a copy.
The Isle of Wight Council is an equal opportunities employer. We are proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. We are also a Disability Confident Employer. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.
If you have difficulty completing your online application or need further information about how to apply, phone 01983 823134 or email [email protected]. Please note: Only applications completed and submitted online by the closing date will be accepted.
Isle of Wight Council
The Isle of Wight Council recognises the importance of a motivated workforce and offers a package of benefits to support them. Including everything you would expect from a modern public sector organisation.
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