Help Desk Administrator - Pinnacle

Salary: Dependant on Experience
Contract Term: Temporary
Contract Type: Full time
Location: Newport
Posted on 15 June 2017
Closing Date: 30th June 2017
Job Start Date: 7th August 2017

General Office / Administration / Health & Social Care / IT

Helpdesk Administrator

Pinnacle Health is looking for a HelpDesk Administrator that can assist in the helpdesk function of the partnership.  The role is to assist in providing a comprehensive and high quality service to Healthcare Providers and Commissioners across the country and play a vital part in the helpdesk team for the partnership.  

The role is for 40 hours per week working 9am – 6pm Monday to Friday and is a 4 month fixed term contract.

Personal Skills Required

  • Good interpersonal and customer care skills, especially a good telephone manner
  • Highly proficient in spoken and written English
  • Ability to deal with difficult callers and support users with limited IT knowledge
  • Logical thinker, with good analytical and problem solving skills
  • Up-to-date computer skills
  • Good accurate record keeping, with attention to detail
  • Adaptability
  • Ability to work with in close Team environment
  • Recognition that confidentiality is a key part of our work and must be maintained

Tasks will include

  • Manning the helpdesk and assisting clients with problems and questions
  • Working with customers to identify problems and advising on the solution
  • Logging and keeping records of customer queries and requests
  • Using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint and Excel to produce correspondence, documents and spreadsheets
  • Liaising with other staff and with external contacts
  • Organising and storing paperwork, documents and computer-based information
  • Photocopying and printing various documents
  • Assisting with general office administration and filing

Please apply below with an up to date CV and a cover note.

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Pinnacle Systems Management Ltd

Pinnacle Systems Management Ltd

Design and Development of Data Capture Services for Healthcare Providers

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