Holiday Sales Advisor (Full or Part Time) - Norton Grange Hotel

Salary: NMW / NLW & Excellent Company Benefits
Contract Term: Permanent
Contract Type: Full time
Location: Yarmouth
Posted on 9 June 2017
Closing Date: Friday 23rd June

Customer Service / Sales & Marketing / Travel & Tourism

Here at Norton Grange Hotel, we are now looking for a Holiday Sales Advisor to join our team in either a full or part time position, playing a key part of a successful team within Holidays and Reception, where you will have a positive, flexible attitude and be enthusiastic about the Warner product.

Guest Focus:

You should be:

  • Helping guests buy a Warner holiday and promote all that we have to offer
  • Providing a warm welcome and host guests throughout their holiday
  • Be a central point of information
  • Ensuring all tasks are completed accurately and in a timely manner
  • Providing a safe and securing environment for all team

You will be working in our Reception and holiday sales environment that is fast paced and the central point for information, where you will need to demonstrate empathy with guests throughout their entire holiday. We need somebody who has a reactive approach to provide the best solution/s that is right for each individual guest.

Self focus

You will need to:

  • Role model our Warner Way of Working
  • Provide the right information to guests and team
  • To using the company booking system
  • To outbound and contact our regular guests promoting future holidays
  • Provide information to recommend guests to book before they leave
  • To achieving monthly holiday sales targets, set by your line manager
  • To welcome and host guests in a friendly and warm hearted manner
  • To ensure incoming telephone calls are answered promptly and action as necessary
  • Prepare and distribute Pre-arrival and Welcome Information.
  • Ensure front of house areas are well maintained.
  • Take a proactive approach to the company Health and Safety policies to ensure of yourself, fellow team members, guests and working environment is safe and secure
  • Report all potential accidents

Culture Focus:

You should:

  • Refer to and use our Way of Working models, concepts and principles as part of your day to day role, to support you to deliver a fantastic guest experience and be successful at Warner.           

You will be able to take initiative and be self-motivated. Previous experience within a similar position is desirable but not essential.

Please apply with an up to date CV and a cover letter detailing why you're the ideal person for this role. We look forward to hearing from you if your skills match what we are looking for! 

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Norton Grange

Norton Grange

Tourism and Leisure

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