Retail & Admissions Manager - Isle of Wight Zoo

Salary: Competitive
Contract Term: Permanent
Contract Type: Full time
Location: Sandown
Posted on 14 February 2018
Closing Date: Friday 16th March 2018

Customer Service / Management & Executive / Retail

Isle of Wight Zoo
Home of The Wildheart Trust

Retail & Admissions Manager

An exciting opportunity for an experienced, confident and hands-on Retail Manager who will have the drive and determination to create an outstanding retail department while continuing to ensure our guests feel welcomed and cared for.

Your role will be to ensure the high standard of the Trust’s visitor experience is sustained and to grow the business further. You will work in partnership with senior managers and staff across the organisation to ensure the smooth running of our admissions and retail function and the visitor attraction as a whole.

Responsible to:         CEO

Responsible for:       Suppliers, a small staff, volunteers and liaising effectively with colleagues

Salary:                       Competitive

Hours:                        Full-time (40 hrs), may include some weekends . Some evening hours are required for a few events each year.

About the Isle of Wight Zoo – Home of The Wildheart Trust

The IOW Zoo has recently become a charity (‘The Wildheart Trust’) following many years under private ownership. It is the Island’s original zoo and is well-loved by the local community and widely visited by residents as well as tourists. Our mission is to inspire and empower people to take positive action to protect our planet and the animals we share it with. We specialise in providing lifelong refuge to rescued big cats. The zoo is nestled within an Napoleonic fort in the picturesque Sandown Bay. The zoo’s shop is connected to our zoo café and can be visited by non-zoo customers. We pride ourselves on the intimate and friendly feel of our visitor experience and the emphasis we place on caring for each animal as an individual.

Purpose and objectives:

To promote the mission of the Trust and achieve the Trust’s aims which include being a flourishing charity which connects people to wildlife and the environment. Work to increase revenue from all areas of our Retail function while supporting the ethos of the charity.

Lead the Trust’s Admissions & Retail function, ensuring that operations run smoothly and realising the full potential for the Trust Shop and associated income streams.

Work to transform the Trust Shop into a central part of the zoo visitor experience while also establishing it as the ‘go to’ IOW retail outlet for animal and wildlife themed

Develop and manage the various retail schemes including animal adoptions, animal experiences and memberships

For more information and an application form please see attached documents! 

Please Note: successful candidates may be subject to a DBS (Disclosure and Barring Service, formerly CRB) check and references.

Closing date: Friday 16th March 2018

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Isle of Wight Zoo

Isle of Wight Zoo

The IOW Zoo has recently become a charity (‘The Wildheart Trust’) following many years under private ownership. It is the Island’s original zoo and is well-loved by the local community and widely visited by residents as well as tourists. Our mission is to inspire and empower people to take positive action to protect our planet and the animals we share it with. We specialise in providing lifelong refuge to rescued big cats. The zoo is nestled within an Napoleonic fort in the picturesque Sandown Bay. The zoo’s shop is connected to our zoo café and can be visited by non-zoo customers. We pride ourselves on the intimate and friendly feel of our visitor experience and the emphasis we place on caring for each animal as an individual.

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